Profile

Carsten K. Rath

Entrepreneur
Passion for Excellence AG

Carsten K. Rath: From a Former "Bad Role Model" to Germany’s Leading Service Expert Carsten K. Rath describes himself as a former bad role model—simply because that was how he was trained. Back then, service was more rigid than heartfelt, and leadership was about control rather than customer orientation. Today, we know better. In his own words: "Service makes the difference!" Carsten K. Rath has worked his way from a terrace waiter to an international service brand. He has opened and managed some of the world's most prestigious hotels, including Hotel Adlon in Berlin and The Ritz-Carlton in Naples, Florida. Today, n-tv refers to him as "Germany’s No. 1 Service Expert." As a sought-after keynote speaker, he inspires audiences on major international stages. As a management consultant, he provides businesses of all sizes with insights on customer enthusiasm and service excellence. He writes service quality columns for leading publications such as Capital, Bunte, n-tv, Travel News, Reiselust, and more. Capital calls him "THE hotel expert." Additionally, Carsten K. Rath is the founder of the hotel ranking "The 101 Best Hotels." Throughout his career, Carsten K. Rath has been honored with multiple awards, including "Hotel Manager of the Year" and "Host of the Year." He has also received the "Innovation Award of the German Tourism Industry." High-jump legend Carlo Thränhardt once said about him: "If service excellence were a competitive sport, Carsten would have broken world records multiple times." A statement that perfectly suits Carsten K. Rath, whose personal motto is: "Service excellence is an attitude. Leadership, too!"